Terms of service

Terms and Conditions

Where to find information about us and our products

You can find everything you need to know about us, Farm and Home Store and our products at www.farmandhomestore.ie or from our sales staff before you order. We will also confirm the key information to you by email after you order,

The rights of consumers may slightly differ from those of business customers. Are you a consumer?

Under Irish law, a consumer is a person who buys goods or services for his or her personal use or consumption from a business. Consumer law protections do not apply if you:

• Received goods or services as a gift.
• Bought the goods or services for commercial purposes (to use in your own business).
• Bought goods that are normally used for business purposes.
• Bought goods from an individual not normally engaged in selling goods or services (for example, a person selling their vehicle rather than a car dealer).

When you buy from us you agree to the following terms:

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

10% off the first purchase when a consumer signs up to the Farm & Home Store Newsletter

If you are a consumer and you have signed up to our email newsletter, the first time you subscribe you will receive an email offering a discount code giving 10% off your first purchase subject to certain conditions.  To avail of this offer, it must be the first time you have subscribed.  You must be a consumer.  There is a minimum purchase value of €50.   The discount code emailed to you will only be valid for 14 days from the date of issue.   The discount code sent is unique to each subscriber and can only be availed of once.   Certain products are excluded from the offer from time to time.  You will be notified at checkout if the code does not apply to any of the products you are purchasing prior to placing your order.  The discount code cannot be used in conjunction with any other promotions or be applied to gift cards, solid fuel, garden furniture or PTO generators.   We reserve the right to discontinue this offer at any time.   We reserve the right to cancel the order if we determine, acting reasonably, that the discount has been availed of for commercial purposes or otherwise not in the spirit of the promotion.  

We only accept orders when we've checked them

We contact you to confirm we've received your order and to confirm we've accepted it.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

We charge you at the time when you place an order online with us.

Delivery terms

We offer delivery to the Republic of Ireland only.

We do not deliver to PO boxes.

All deliveries are tracked and traced through our designated couriers.

Delivery costs of standard items and bulk items differ. Our on-line catalogue indicates under each product whether it is a standard or a bulk item. Shipping costs are calculated at checkout.

Delivery of standard items

Free delivery on standard items when you spend €150 or over on the products. There are a limited number of products excluded from this offer. You will be notified of this at the checkout.

Standard deliveries can take between 2-5 working days to reach its destination. This is not inclusive of weekends and public holidays.

Delivery cost is calculated through volume and weight. Cost may vary depending on the type of items purchased.

Standard delivery rates do not apply to certain liquids and chemicals, the applicable rates are indicated in the product descriptions in the online catalogue.

Standard delivery rates are as follows:

0-30kg – €5

31-60kg – €10

61-90kg – €15

91-120kg - €20

Orders of greater than €150 with no bulky items:

Shipping is free regardless of the weight

Standard items over 280kg will be shipped with K&L

Delivery of Bulky items

All bulky items are excluded from the free delivery offer.

Bulky items will be shipped via a specialised courier who delivers within the Republic of Ireland

A standard 1.2m x 1m pallet is charged at €40.

Maximum weight per pallet is 1200kg. For products that exceed the maximum weight dimensions will incur an additional €40 charge. 

Item’s length can be longer than the pallet dimensions but cannot exceed 2.2m in height.

For products that exceed the maximum height dimensions, a surcharge of €40 will be placed on the order.

You will be contacted by the courier prior to the delivery. Arrangements will then be made with you to ensure an adequate time and date for delivery.

You must be present at time of delivery to sign for the goods. The order cannot be delivered without your signature. If you are not present, the courier will refuse to unload the order. You may be charged an extra cost of €40 to rearrange an alternative delivery date and time.

Our designated courier for bulky items is K&L.

K&L have the capabilities to deliver certain pallets via a tail lift at the rear of their trucks. For large and heavy items that cannot be unloaded with a tail lift, it will require for you to arrange your own method of taking the delivery off the truck.

You will be notified directly by the K&L team if special arrangements are needed to be made to unload the truck. It is your responsibility to organize the necessary equipment and manpower.

Failure to make these arrangements could incur extra fees payable by you.

 

Certain standard items may be charged at bulk delivery prices

Certain items, such as minerals, coal and wood pellets, are difficult to label as standard items or bulky items as it depends on the quantity ordered.   If certain standard items are ordered in such a quantity that we are not able to despatch as a standard delivery, the offer for free delivery of standard items will not apply.  Where standard items are being delivered on a pallet, the delivery shall be categorised as the delivery of a bulky item and subject to a delivery charge of €40 per pallet.   We reserve the right to contact you for payment if further delivery charges apply for the above reason and to cancel the order if you do not wish to pay the additional charge when contacted.

Acceptance on delivery

We ask you to thoroughly check the goods and inspect the packaging prior to signing off on the delivery.

Please notify us immediately of any damages to the delivery through our contact page, Farm & Home Store.

Any damages to the delivery must be reported to us within 2-3 days of arrival. Failure to notify us within an adequate timeframe will harm your chances of a refund or replacement.

We're not responsible for delays outside our control

We operate 9 am - 5 pm, Monday – Friday with a limited working schedule on Saturday and we aim to get the order processed and shipped within 48 hours.

For orders that are placed over the weekend, our team will get to them Monday morning and will be processed that day.

Once the order leaves our possession, it is subject to the courier’s timeframe capabilities. We aim to have every order delivered between 2-5 working days.

For orders placed on weekends and during public holidays, please allow a greater delivery timeframe. There may backlogs with couriers that are out of our control.

Large bulky orders that require a specialist courier may be subject to a longer timeframe.

To get an accurate update on the location of the order, our designated couriers provide a live tracking tool. Please note that it may take 24 hours to update from the time of dispatch from our fulfilment center.

Our stock is kept up to date online but if an instance occurs that the product you have ordered is not in stock within our fulfilment center, we will contact you directly to explain the situation and make suitable alternative arrangements.

 If supply of your product is delayed by an event outside our control, such as courier issues or bad weather, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Farm & Home Store to cancel your order and receive a refund for any products you have paid for in advance, but not received.

Click & Collect

We also offer you a Click & collect option where you may collect the order yourself from any of our stores, Farm & Home Store Store Locations. Please refer to the website for store opening hours.

Please note that some of the items shown online for Click & Collect may vary in colours and descriptions in different stores due to multiple suppliers.

Click & Collect is subject to normal opening and closing shop hours. Please check the operating hours before heading to your local store. Public holidays, Sundays and Saturday afternoons are also excluded from this service.

The store will receive a notification of your intention to purchase the goods. Once we have verified that the product is available in store, a member of our team will be in contact with you via email or telephone notifying you that it is ready to be collected.

The goods will be held for a period of 48 hours, if you fail to collect the items within the designated timeframe, a reminder message will be sent. If the order is not collected after 14 days, the goods will be released back into the stock and you will be refunded the price you paid for these goods. We cannot guarantee that the goods will be available in store after that time.

 

Your legal right to change your mind (consumers only)

If you are a consumer and you bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This right is subject to some conditions, as set out below.

You must present a valid receipt for the goods to satisfy the requirements for a refund.

Products that have had a security seal broken or damaged will not be suitable for refund.

You must return the Goods to us in the same condition as you receive them. If there are any signs that the goods were tampered with, you will not get a refund.

Please ensure that all the components of the original delivery, including instructions and packaging, are returned to us. This right is subject to certain exceptions. You can read about your legal rights on https://www.ccpc.ie/consumers/shopping/buying-online/#cancel

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact us at Farm & Home Store. 

Returns due to the change of mind. You have to return the product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. Your return options are:

• For standard items shipped via DPD, go to https://dpd.ie/Returns#/ and follow the guide to creating a label, pay the transaction cost, print label and attach to the parcel. You are then shown the nearest DPD Pick Up shop to drop off the parcel. Keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it;
• For items classed as bulk deliveries and originally shipped via K&L, please contact us on Farm & Home Store to arrange the return, we will inform you of the cost of returning cancelled goods and deduct the cost from the refund that is due to you should you confirm that you decide to proceed with the cancellation;
• Alternatively, you can return the goods to any of our stores throughout the southwest region (find the one nearest to you at Farm & Home Store Store Locations). Please check the store operating hours beforehand as they may vary. You will need your email payment receipt and the card you paid with.

If you have any questions about return of the products, please contact our Customer Service Team at Farm & Home Store.

What, when and how we refund you. We refund the amount you paid for the product and a standard delivery cost you paid. We don't refund any extra you have paid for express delivery or delivery at a particular time. If your product hasn’t been shipped, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If you return the product to us or we arrange for the product to be returned, we refund you within 14 days of receiving the products back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our customer service team can advise you on whether we're likely to reduce your refund.

 

If you receive the wrong order

If you receive the wrong order, you should notify us within 2-3 days.

We will arrange for the return of the incorrectly sent goods to us via DPD or K&L, depending on which courier was originally used in the delivery process. We will also arrange for the correct order to be processed and sent to you by our designated couriers. Please allow 2-5 working days for delivery of the correct order.

If you would prefer to cancel the order, we will refund the cost of the incorrectly sent items and delivery fees within 28 days of receiving the item in our fulfilment center.

If there is something wrong with your product

We offer the same remedies to you whether you are a consumer or a business customer if there is something wrong with your product

During the expected lifespan of your product you have the following rights:

• Up to 30 days: if your goods are faulty, then you can get a replacement or a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Contact us before you return the product to us.

If you receive goods and believe that they are faulty, please contact us at Farm & Home Store. We may ask for more information about the particular issue with the goods to determine the cause of the problem.

If the item is deemed to be faulty by a member of our team we will refund the cost of the item and delivery charge. Alternatively, a replacement product can be arranged. Delivery charges for the replacement item will be covered by us.

Replacements are subject to available stock in our fulfilment center. If there are any delays, we will contact you directly with an estimated timeframe.

 

Returns of faulty products

Please include all components associated with the product(s) in question. E.G leaflets, chargers etc. Please ensure that the return parcel is securely sealed to ensure no further damage to the goods.

Once we receive the parcel, we will inspect it to determine the problem. One of our team members will be in contact with you to remedy the situation

Your return options are as follows:

• To arrange pick up of faulty standard or bulky items please contact us at Farm & Home Store;
• Alternatively, you can return the goods to any of our stores throughout the southwest region (find the one nearest to you at Farm & Home Store Store Locations). Please check the store operating hours beforehand as they may vary. You will need your email payment receipt and the card you paid with.

If you have any questions about return of the products, please contact our Customer Service Team at Farm & Home Store.

What, when and how we refund you

If you choose a refund instead of product replacement, we refund the amount you paid for the defective product and the original standard delivery cost you paid. We don't refund any extra you have paid for express delivery or delivery at a particular time. We refund you within 28 days of collecting or receiving the products back from you. We refund you by the method you used for payment. We don't charge a fee for the refund. We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing materials, and its packaging may be slightly different.

We can change products

We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements that don't affect your use of the product, for example to address a security threat.

We can withdraw products

We can stop providing any product at any time. We let you know and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

We don't compensate you for all losses caused by us or our products

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section we're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action.
• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.

Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract].

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods and Supply of Services Act,1980;
• defective products under the Liability for Defective Products Act, 1991; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods and Supply of Services Act, 1980.

 

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice:

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our products. You can contact them at Farm & Home Store.  

You can go to court. These terms are governed by Irish law. If you are a consumer then, wherever you live, you can bring claims against us in the Irish courts. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the Irish courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer, we'll ensure that the transfer won't affect your rights under the contract. If you're a consumer and you're unhappy with the transfer you can contact our Customer Service Team at Farm & Home Store to end the contract within 7 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this. If you are a consumer, we can require the new owner to prove you transferred the product to them, for example by providing a gift receipt. If you're a business, you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.