Privacy policy

Privacy

Kerry Dairy Holdings (Ireland) Limited Data Protection Policy

Information on who we are

Kerry Dairy Holdings (Ireland) Limited is committed to protecting the privacy and security of your personal data.

Kerry Dairy Holdings (Ireland) Limited (“KDI”), a public company incorporated in Ireland with a registered office address at Prince’s Street, Tralee, County Kerry, is responsible for any personal data collected when anyone avails of services from and purchasing the products of KDI (including online).

The KDI website is one of our primary channels of communication providing information on our programmes and services.

KDI is a data controller. This means that we are responsible for deciding how we hold and use personal data about you.

This Data Protection Policy describes how we collect and use personal data about you in accordance with Data Protection Law.

Data Protection Law means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (referred to as “GDPR”) and any applicable national legislation implementing the GDPR or otherwise related to the processing of personal data, which may be amended or replaced from time to time.

From 25 May 2018 existing data protection law will be amended and we will have enhanced accountability and transparency obligations concerning your personal data.

It is important that you read this Data Protection Policy so that you are aware of how and why we are using your information.

Data Protection Officer

We have appointed a data protection officer to oversee compliance with this Data Protection Policy. If you have any questions about this Data Protection Policy or how we handle your personal information, please contact Data Protection Officer at Kerry Group plc, Global Technology & Innovation Centre, Millennium Park, Naas, Co. Kildare, Ireland or by emailing to data.protection@kerry.com.

The kind of information we hold about you

Personal data means any information about an individual from which that person can be identified. It does not include anonymous data i.e. data from which you cannot be identified.

There are special categories of more sensitive personal data which require a higher level of protection.

When you avail of our services or purchase products from KDI, we may collect, store, and use the following categories of personal data about you:

Identity Data – details such as first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data – name, title, addresses, telephone numbers, and business and personal email addresses.
Profile Data – your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Financial Data – where you make payments to KDI, we will collect the IBAN, BIC and the name of your bank/building society or your credit card details where relevant.
Transaction Data – details about payments to and from you and other details of products and services you have purchased from us.
Marketing and Communications Data – data on your preferences in receiving marketing from us and our third parties and your communication preferences.
Interaction and Usage Data – when you interact with us we will record details of those interactions (for example, phone calls, e-mail correspondence and hard copy correspondence as well as information on how you use our website, products and services). If you make a complaint we will process details concerning that complaint.
Mandatory Data – data that is mandatory for us to collect to comply with certain legal and regulatory obligations that apply to our business such as our health and safety obligations.
Sensitive Data – information about your health, including any medical condition, where you disclose those details to us so that we can accommodate any special needs you may have when you avail of our services including to comply with our obligations under the equality legislation.
Technical Data – such data would include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
CCTV Data – personal data on CCTV footage recorded for security and health and safety purposes.

How is your personal information collected?

We collect personal data through our interactions with you, when you avail of our services or purchase our products and when you complete our administrative forms in hard copy or on-line for our services and products.

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Financial, Interaction and Usage Data by filling in forms, using our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Apply for our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.
Identity and Contact Data from data brokers or aggregators based inside or outside the EU.
Identity and Contact Data from publicly availably sources such as the Companies Registration Office.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties ;
analytics providers such as Google based inside or outside the EU;
advertising networks based inside or outside the EU; and
search information providers based inside or outside the EU.

How we use your personal information

We will only use your personal data when the law allows us to.

We need to process your personal data primarily to allow us to perform our contract with you and to enable us to comply with our legal obligations. In some cases we may use your personal data to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests.

We may also use your personal information where we need to protect your interests (or someone else's interests) or where it is needed in the public interest.

Purpose/Activity	Possible Lawful basis for processing including basis of legitimate interest
To register you as a new customer	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To market and make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Where you have consented to receive such marketing communications (b) Necessary for our legitimate interests (to develop our products/services and grow our business)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

If you fail to provide personal information

If you fail to provide certain data when requested, we may not be able to enter into or perform our contract with you or provide you with our services.

Where we require your personal data to enter into a contract and to provide you with our services, we will make this clear.

Change of purpose

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so unless this is otherwise required or permitted by law (in which case we may process your personal data without your knowledge or consent).

How we use particularly sensitive personal information

Special categories of particularly sensitive personal data require higher levels of protection.

We may process special categories of personal data where we need to carry out our legal obligations or where it is needed in the public interest.

Less commonly, we may process this type of data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public.

We will use information about your physical or mental health, or disability status, to ensure your health and safety when you are availing of our services and to ensure that we comply with the equality legislation.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

Marketing

We may contact you by mail, email and telephone and social media about our products and services and other events which might be of interest to you.

You may receive marketing communications from us if:

you have requested to receive or consented to the receipt of information from us; or
purchased goods or services from us (and our marketing communications will only be in relation to similar goods or services); or
it is in our legitimate interest,

and, in each case, you have not opted out of receiving the marketing communications.

You will only receive electronic marketing communications under (b) above where such products or services were purchased by you prior to the receipt of the communication.

You have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, please send us an email to data.protection@Kerry.com.

Data sharing

We will share your personal data with third parties where required by law, where it is necessary to perform our contract with you or where we have another legitimate interest in doing so.

We will share your data with trusted third-party service providers. We may also share your personal data with other third parties, for example, in the context of a transfer of our statutory functions or with a regulator or to otherwise comply with the law.

We require third parties to respect the security of your data and to treat it in accordance with the law.

All our third-party service providers are required to take appropriate security measures to protect your personal data. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Transferring information outside the EU
We may transfer the personal data we collect about you outside the European Economic Area (EEA) where a trusted service provider is based outside of the EEA. We will always take steps to ensure that any transfer of your information outside of the EEA is carefully managed to protect your privacy rights.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Rights of access, correction, erasure, and restriction

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

Request access to your personal information.
Request correction of the personal information that we hold about you.
Request erasure of your personal information.
Object to processing of your personal information.
Request the restriction of processing of your personal information.
Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Data Protection Officer in writing at KDI Global Technology & Innovation Centre, Millennium Park, Naas, Co. Kildare, Ireland or by emailing to data.protection@Kerry.com.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Data Protection Officer at KDI Global Technology & Innovation Centre, Millennium Park, Naas, Co. Kildare, Ireland or by emailing to data.protection@kerrycom. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Complaints
You have the right to make a complaint at any time to the Data Protection Commission, the Irish supervisory authority for data protection issues. The Data Protection Commission can be contacted at the Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland or by e-mailing info@dataprotection.ie.

Changes to this Data Protection Policy

We reserve the right to update this Data Protection Policy at any time. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this Data Protection Policy, please contact Data Protection Officer at KDI Global Technology & Innovation Centre, Millennium Park, Naas, Co. Kildare, Ireland or by emailing to data.protection@KDI.com.

Ireland www.dataprotection.ie

European Data Protection Supervisor (regulates EU institutions) https://edps.europa.eu/_en

Austria www.dsb.gv.at

Belgium www.privacycommission.be

Bulgaria www.cpdp.bg

Croatia www.azop.hr

Cyprus www.dataprotection.gov.cy

Czech Republic www.uoou.cz

Denmark www.datatilsynet.dk

Estonia http://www.aki.ee/

Finland www.tietosuoja.fi

France www.cnil.fr

Germany www.bfdi.bund.de

List of regional data protection authorities in Germany

https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Greece www.dpa.gr

Hungary www.naih.hu

Italy www.garanteprivacy.it

Latvia www.dvi.gov.lv

Lithuania www.ada.lt

Luxembourg www.cnpd.lu

Malta www.dataprotection.gov.mt

Netherlands www.autoriteitpersoonsgegevens.nl/nl

Poland www.giodo.gov.pl

Portugal www.cnpd.pt

Romania www.dataprotection.ro

Cookies

A cookie is a small file which asks permission to be placed onto your computer's hard drive. Once you agree, the file is added and the cookie helps examine web traffic or lets you know when you visit a particular site.

Essentially, cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does NOT give us access to your computer or any information about you; other than the data you choose to share with us.

You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.

We use cookies on our website, and we assume you are ok with this otherwise please disabled cookies in your browser or navigate away and clear cookies set by the website.

Cookies on this website are used for:

Analytical/performance purposes - this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore, helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.

Functionality purposes - to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings.

Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.

If you have any questions regarding our Cookie policy, then please contact us.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

_y	Shopify analytics.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Strictly Necessary Cookies
Cookie Subgroup	Cookies	Cookies used	Lifespan
farmandhomestore.ie	_shopify_d , _orig_referrer , _shopify_evids	First Party	Session, 13 Days, 364 Days
www.farmandhomestore.ie	secure_customer_sig , OptanonAlertBoxClosed , cart_currency , cookietest , OptanonConsent	First Party	364 Days, 364 Days, 13 Days, Session, 364 Days
cdn.shopify.com	cookietest, _shopify_evids	Third Party	Session, 364 Days

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Performance Cookies
Cookie Subgroup	Cookies	Cookies used	Lifespan
www.farmandhomestore.ie	_shopify_s	First Party	A few seconds
farmandhomestore.ie	_y , _gat , _s , _shopify_sa_t , _hjTLDTest , _shopify_y , _ga , _shopify_sa_p , _hjSession_3864495 , _hjSessionUser_3864495 , _landing_page , _gid	First Party	364 Days, A few seconds, A few seconds, A few seconds, Session, 364 Days, 729 Days, A few seconds, A few seconds, 364 Days, 13 Days, A few seconds

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Functional Cookies
Cookie Subgroup	Cookies	Cookies used	Lifespan
www.farmandhomestore.ie	localization	First Party	13 Days

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeting Cookies
Cookie Subgroup	Cookies	Cookies used	Lifespan
farmandhomestore.ie	_fbp	First Party	89 Days
www.farmandhomestore.ie	__kla_id	First Party	729 Days