Refund policy

Your legal right to change your mind (consumers only)

If you are a consumer and you bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This right is subject to some conditions, as set out below.

You must present a valid receipt for the goods to satisfy the requirements for a refund.

Products that have had a security seal broken or damaged will not be suitable for refund.

You must return the Goods to us in the same condition as you receive them. If there are any signs that the goods were tampered with, you will not get a refund.

Please ensure that all the components of the original delivery, including instructions and packaging, are returned to us. This right is subject to certain exceptions. You can read about your legal rights on https://www.ccpc.ie/consumers/shopping/buying-online/#cancel

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact us at Farm & Home Store.

Returns due to the change of mind. You have to return the product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. Your return options are:

• For standard items shipped via DPD, go to https://dpd.ie/Returns#/ and follow the guide to creating a label, pay the transaction cost, print label and attach to the parcel. You are then shown the nearest DPD Pick Up shop to drop off the parcel. Keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it;
• For items classed as bulk deliveries and originally shipped via K&L, please contact us on Farm & Home Store to arrange the return, we will inform you of the cost of returning cancelled goods and deduct the cost from the refund that is due to you should you confirm that you decide to proceed with the cancellation;
• Alternatively, you can return the goods to any of our stores throughout the southwest region (find the one nearest to you at Farm & Home Store Store Locations). Please check the store operating hours beforehand as they may vary. You will need your email payment receipt and the card you paid with.

If you have any questions about return of the products, please contact our Customer Service Team at Farm & Home Store.

What, when and how we refund you. We refund the amount you paid for the product and a standard delivery cost you paid. We don't refund any extra you have paid for express delivery or delivery at a particular time. If your product hasn’t been shipped, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If you return the product to us or we arrange for the product to be returned, we refund you within 14 days of receiving the products back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our customer service team can advise you on whether we're likely to reduce your refund.

 

If you receive the wrong order

If you receive the wrong order, you should notify us within 2-3 days.

We will arrange for the return of the incorrectly sent goods to us via DPD or K&L, depending on which courier was originally used in the delivery process. We will also arrange for the correct order to be processed and sent to you by our designated couriers. Please allow 2-5 working days for delivery of the correct order.

If you would prefer to cancel the order, we will refund the cost of the incorrectly sent items and delivery fees within 28 days of receiving the item in our fulfilment center.

If there is something wrong with your product

We offer the same remedies to you whether you are a consumer or a business customer if there is something wrong with your product

During the expected lifespan of your product you have the following rights:

• Up to 30 days: if your goods are faulty, then you can get a replacement or a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Contact us before you return the product to us.

If you receive goods and believe that they are faulty, please contact us Farm & Home Store. We may ask for more information about the particular issue with the goods to determine the cause of the problem.

If the item is deemed to be faulty by a member of our team we will refund the cost of the item and delivery charge. Alternatively, a replacement product can be arranged. Delivery charges for the replacement item will be covered by us.

Replacements are subject to available stock in our fulfilment center. If there are any delays, we will contact you directly with an estimated timeframe.

 

Returns of faulty products

Please include all components associated with the product(s) in question. E.G leaflets, chargers etc. Please ensure that the return parcel is securely sealed to ensure no further damage to the goods.

Once we receive the parcel, we will inspect it to determine the problem. One of our team members will be in contact with you to remedy the situation

Your return options are as follows:

• To arrange pick up of faulty standard or bulky items please contact us at Farm & Home Store;
• Alternatively, you can return the goods to any of our stores throughout the southwest region (find the one nearest to you at Farm & Home Store Store Locations). Please check the store operating hours beforehand as they may vary. You will need your email payment receipt and the card you paid with.

If you have any questions about return of the products please contact our Customer Service Team at Farm & Home Store.

What, when and how we refund you

If you choose a refund instead of product replacement, we refund the amount you paid for the defective product and the original standard delivery cost you paid. We dont refund any extra you have paid for express delivery or delivery at a particular time. We refund you within 28 days of collecting or receiving the products back from you. We refund you by the method you used for payment. We dont charge a fee for the refund. We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing materials, and its packaging may be slightly different.

We can change products

We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements that don't affect your use of the product, for example to address a security threat.

We can withdraw products

We can stop providing any product at any time. We let you know and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

We don't compensate you for all losses caused by us or our products

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action.
• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.

Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods and Supply of Services Act,1980;
• defective products under the Liability for Defective Products Act, 1991; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods and Supply of Services Act, 1980.