Shipping policy
Delivery terms
We offer delivery to the Republic of Ireland only.
We do not deliver to PO boxes.
All deliveries are tracked and traced through our designated couriers.
Delivery costs of standard items and bulk items differ. Our on-line catalogue indicates under each product whether it is a standard or a bulk item. Shipping costs are calculated at checkout.
Delivery of standard items
Free delivery on standard items when you spend €150 or over on the products. There are a limited number of products excluded from this offer. You will be notified of this at the checkout.
Standard deliveries can take between 2-5 working days to reach its destination. This is not inclusive of weekends and public holidays.
Delivery cost is calculated through volume and weight. Cost may vary depending on the type of items purchased.
Standard delivery rates do not apply to certain liquids and chemicals, the applicable rates are indicated in the product descriptions in the online catalogue.
Standard delivery rates are as follows:
0-30kg – €5
31-60kg – €10
61-90kg – €15
91-120kg - €20
Orders of greater than €150 with no bulky items:
Shipping is free regardless of the weight
Standard items over 280kg will be shipped with K&L
Delivery of Bulky items
All bulky items are excluded from the free delivery offer.
Bulky items will be shipped via a specialised courier who delivers within the Republic of Ireland
A standard 1.2m x 1m pallet is charged at €40.
Maximum weight per pallet is 1200kg. For products that exceed the maximum weight dimensions will incur an additional €40 charge.
Item’s length can be longer than the pallet dimensions but cannot exceed 2.2m in height.
For products that exceed the maximum height dimensions, a sur charge of €40 will be placed on the order.
You will be contacted by the courier prior to the delivery. Arrangements will then be made with you to ensure an adequate time and date for delivery.
You must be present at time of delivery to sign for the goods. The order cannot be delivered without your signature. If you are not present, the courier will refuse to unload the order. You may be charged extra cost of €40 to rearrange an alternative delivery date and time.
Our designated courier for bulky items is K&L.
K&L have the capabilities to deliver certain pallets via a tail lift at the rear of their trucks. For large and heavy items that cannot be unloaded with a tail lift, it will require for you to arrange your own method of taking the delivery off the truck.
You will be notified directly by the K&L team if special arrangements are needed to be made to unload the truck. It is your responsibility to organize the necessary equipment and manpower.
Failure to make these arrangements could incur extra fees payable by you.
Acceptance on delivery
We ask you to thoroughly check the goods and inspect the packaging prior to signing off on the delivery.
Please notify us immediately of any damages to the delivery through our contact page, Farm & Home Store.
Any damages to the delivery must be reported to us within 2-3 days of arrival. Failure to notify us within an adequate timeframe will harm your chances of a refund or replacement.
We're not responsible for delays outside our control
We operate 9 am - 5 pm, Monday – Friday with a limited working schedule on Saturday and we aim to get the order processed and shipped within 48 hours.
For orders that are placed over the weekend, our team will get to them Monday morning and will be processed that day.
Once the order leaves our possession, it is subject to the courier’s timeframe capabilities. We aim to have every order delivered between 2-5 working days.
For orders placed on weekends and during public holidays, please allow a greater delivery timeframe. There may backlogs with couriers that are out of our control.
Large bulky orders that require a specialist courier may be subject to a longer timeframe.
To get an accurate update on the location of the order, our designated couriers provide a live tracking tool. Please note that it may take 24 hours to update from the time of dispatch from our fulfilment center.
Our stock is kept up to date online but if an instance occurs that the product you have ordered is not in stock within our fulfilment center, we will contact you directly to explain the situation and make suitable alternative arrangements.
If supply of your product is delayed by an event outside our control, such as courier issues or bad weather, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Farm & Home Store to cancel your order and receive a refund for any products you have paid for in advance, but not received.
Click & Collect
We also offer you a Click & collect option where you may collect the order yourself from any of our stores, Farm & Home Store Store Locations. Please refer to the website for store opening hours.
Please note that some of the items shown online for Click & Collect may vary in colours and descriptions in different stores due to multiple suppliers.
Click & Collect is subject to normal opening and closing shop hours. Please check the operating hours before heading to your local store. Public holidays, Sundays and Saturday afternoons are also excluded from this service.
The store will receive a notification of your intention to purchase the goods. Once we have verified that the product is available in store, a member of our team will be in contact with you via email or telephone notifying you that it is ready to be collected.
The goods will be held for a period of 48 hours, if you fail to collect the items within the designated timeframe, a reminder message will be sent. If the order is not collected after 14 days, the goods will be released back into the stock and you will be refunded the price you paid for these goods. We cannot guarantee that the goods will be available in store after that time.